THIS PAGE CONTAINS DETAILS OF OUR RESPONSE TO THE CORONAVIRUS OUTBREAK
Last updated 31 Dec 2020
We are now re-opened and working in line with the government guidance to open businesses (here) and displaying our ‘Covid-19 Secure’ and ‘We’re Good To Go’ certificates.
We will comply in the following ways:
- Everyone needs to assess and manage the risks of COVID-19. As an employer, you also have a legal responsibility to protect workers and others from risk to their health and safety. This means you need to think about the risks they face and do everything reasonably practicable to minimise them, recognising you cannot completely eliminate the risk of COVID-19. We have a COVID-19 Risk Assessment in place, created by a Chartered Member of IOSH, the Institute of Occupational Safety and Health, and will be complying with its control measures. A copy of this risk assessment is available for viewing on request.
- Calculating the maximum number of customers that can reasonably follow social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) within the store and any outdoor selling areas. Take into account total floorspace as well as likely pinch points and busy areas. We have identified that a limit of six customers at-a-time will allow sufficient social distancing and still allow us to access the shop area to retrieve and restock items.
- Encouraging customers to use hand sanitiser or handwashing facilities as they enter the premises to reduce the risk of transmission by touching products while browsing. We have installed a hand sanitiser station just inside the door and also have hand sanitiser at the counter. Alternatively, we will supply powder-free, latex-free disposable gloves for customers sensitive to hand sanitiser.
- Encouraging customers to avoid handling products whilst browsing, if at all possible. All items (other than those stored in the window), are now housed within glass display cubes or cabinets and we ask that customers request to view items rather than helping themselves (this is reinforced by signage). Greetings cards are wrapped in cellophane, and signage will request customers to handle them as little as possible.
- Suspending or reducing customer services that cannot be undertaken without contravening social distancing guidelines. We have identified that framing consultations are the time when we are most likely to risk close contact with customers. In order to ease this interaction, we ask that consultations take place early in the morning or late in the afternoon (our quietest periods). In order to assist us with this, we have set up a framing consultation appointment system. Appointments can be booked here. Alternatively, we can carry out a consultation by Zoom video conference. Simply drop off your artwork and then arrange an appointment for us to set up the call.
- Encouraging customers to shop alone where possible, unless they need specific assistance. Please be aware that carers count towards our maximum customer number of 6.
- Reminding customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines. Everybody entering the Gallery counts towards the maximum capacity of 6. Persons living in the same household count individually, as the limit of 6 allows us to come out from behind the counter to retrieve items and re-stock. This may mean that larger family groups need to visit us in ‘shifts’.
- Managing outside queues to ensure they do not cause a risk to individuals or other businesses, for example by introducing queuing systems, using barriers and having staff direct customers. Unfortunately, we have nowhere other than the public footpath outside to queue, and utilising this would restrict other people due to the footpath not being wide enough to allow social distancing. We therefore ask that if the shop is at its maximum capacity of 6, that you return later.
- Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage and visual aids. We have introduced signage regarding maximum capacity, social distancing and goods handling around the gallery.
- Frequent cleaning objects and surfaces that are touched. Frequent cleaning is undertaken, particularly of common touch locations.
- Putting in place picking-up and dropping-off collection points where possible, rather than passing goods hand-to-hand. We ask that you take a step back from the counter while we prepare your purchases. We will then step back as you pay for and collect them.
- Encouraging contactless transactions, where possible. In order to encourage contactless commerce, we have removed our minimum spend limit of £5 for card transactions. In addition, the maximum contactless limit has been increased from £30 to £45.
- Storing items that have been brought in for framing or stock for 48 hours. Before beginning framing work or displaying goods on the shop floor, they will be quarantined for 2 days prior to handling or processing. This may mean increased turnaround times for some framing work.
- Cleaning touchpoints after each customer use or handover. Our chip-and-pin machines will be cleaned between transactions and the door handle cleaned on a regular basis. Where possible, we will leave the front door open to remove this as a common contact point and to increase ventilation.
- There is growing evidence that wearing a face covering in an enclosed space helps protect individuals and those around them from COVID-19. Face coverings are not a replacement for the other ways of managing risk, including minimising time spent in contact and increasing hand and surface washing. These other measures remain the best ways of managing risk in the workplace. Face coverings are mandatory for customers in shops from 24 July 2020. Staff in retail settings must wear face coverings when in areas that are open to the public and where they are likely to come within close contact of a member of the public, unless they have an exemption. We have chosen, on the basis of risk assessment, to focus on contact minimisation to reduce the likelihood of transmission of Coronavirus in either direction, while also complying with the mandatory requirement to wear a face covering while serving customers.
- Putting in place procedures to minimise person-to-person contact during deliveries to other sites. Deliveries will be placed in designated areas, removing the need for goods being passed between people and close contact with delivery drivers.
- Considering methods to reduce frequency of deliveries, for example, by ordering larger quantities less often. We will look to place larger orders, less frequently with suppliers. This may lead to slightly increased timescales for framing work where we do not hold the materials in stock, but we will let you know where this is the case.